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Service

  • There When You Need Us

    Let the service department at one of our Kriete Truck Centers help you lower your operating costs through routine, consistent maintenance or maximize your uptime with timely repairs or emergency assistance. You can schedule service and repair work in advance, or we'll work around your operating schedule to make sure your vehicles are working during your scheduled hours. We can perform preventive maintenance, repairs and major component warranty work on virtually all makes and models of heavy- and medium-duty trucks. Our select crew of almost 200 service technicians are ASE-certified and factory-trained. No matter which Kriete Truck Center performs your service work, every location will stand behind work performed anywhere in our Kriete Group footprint, assuring your satisfaction is achieved and you are back on the road.

    Kriete Group knows the importance of keeping your truck on the road. We know your truck is your livelihood and that your safety relies on keeping your vehicle in exceptional condition. That's why we attract and retain the most experienced and highly-trained technicians in the industry and support them with state-of-the-art tools and facilities.

    We service all makes and models, so give us a try and experience the difference.

    • Truck diagnostics within 45 minutes
    • Schedule appointment promptly
    • Knowledgeable advisors
    • Communication updates thru easy and convenient online portal, Asist
    • Repairs finished when promised
    • Problems resolved – the first time!
    • Warranty assistance at all locations at your convenience

     

  • We'll make it look right

    The Kriete Group has a state-of-the-art body shop at its Madison location. Madison’s Kriete Truck Center has the latest in technology, including it's heated paint booth that drastically reduces drying time, alignment and frame straightening equipment that help ensure accuracy in vehicle repairs, as well as ASE-certified and factory-trained technicians to get your trucks done right and quickly.

    We repair all makes, work with all insurance companies and fleet maintenance coordinators. Call us first. We will take care of everything from towing to negotiating with your insurance company. Our goal is get you back on the road quickly with quality collision repair.

    When Madison’s Kriete Truck Center performs your body shop repairs, we stand behind our workmanship, assuring your satisfaction is achieved and you are back on the road.

    Please contact us to schedule your body shop needs, or simply to become acquainted with the staff.

    Body Shop Success:

     

  • Up Time is Our Goal

    Thru our best in class OEM partners, the Kriete Group of dealerships is able to provide innovative solutions through state of the art and industry leading technologies. All of the business solutions offered through the Kriete Group will help you eliminate costly downtime, keep your businesses and your drivers safe and comfortable all while helping you make your business more profitable.

    Click a link to learn more about our total business solutions:

    Mack – Guard Dog Connect

    Volvo – Remote Diagnostics

    Hino – Hino Insight

    Kriete Group – Asist: Truck fleet’s #1 service communications tool

    Kriete Group – 4 full-time Outside Service Advisors available at your convenience

    Diagnostic Solutions - For All Makes

    Nexiq Technologies

    Noregon Systems Inc.

  • Keep It Running Smoothly

    Under a Kriete Truck Leasing contract maintenance program your fleet will benefit from the same support and services offered under our full-service lease program. We provide all of the same maintenance and fleet management services within our Quick Care and Guaranteed programs. Maintenance programs can be easily designed to fit any vehicle or application with your budget in mind.

    Complete comprehensive Quick Care services are the foundation to maximizing and extending your vehicles life cycle. A regularly scheduled inspection of more than 100 check points ensures all major systems are functioning properly including brakes, tires, electrical, drivetrain, and chassis. Maximum Truck Leasing's aggressive maintenance program is the most important component in keeping your vehicle out of the shop and on the road.

    Contact your Kriete Truck Leasing representative today to learn more about the maintenance options that are right for your trucks and business.

    • Complete preventative maintenance
    • On-site maintenance available
    • Warranty repairs and processing
    • Oil, filter and lube changes
    • Live help is just a phone call away
    • Major repairs like in-frames, rebuilds and transmission work included
    • Factory trained and certified technicians
  • Go Volvo Guaranteed Overhaul
    Remack

  • Out on the road?  Find a dealer near you

    Dealer Locator

  • Our Certified Uptime Centers:

    • Kriete Truck Center - Milwaukee
    • Kriete Truck Center - Madison
    • Kriete Truck Center - Fond du Lac
    • Kreite Truck Center - Green Bay

     

     

    certified uptime center graphic

    We’ve Changed Our Shop to Improve Productivity for Your Business.

     

    Certified for Uptime. Committed to Your Business
    At a Mack Certified Uptime Center, you’ll feel the difference with every service visit. That’s because these dealerships have made improvements that make a real difference to customers. They’ve adopted standards, service processes-and updated their shop layout with Uptime Bay service for short repairs-all to deliver maximum uptime for your business.

    Less Time in the Shop. More Time on the Road.
    To minimize downtime and keep your trucks up and running, every quick repair is put on the fast track to completion. There's no appointment necessary. We have an Uptime Bay ready for you.

    ASIST Messaging-Ongoing, Up-To-The-Minute Updates
    To maximize your productivity, your service advisor will keep you in the loop on the status of your repair. With the option of using ASIST direct messaging you will receive status alerts during the entire service event. We'll also count on you for timely approvals along the way.

    We're as Committed to Uptime as You Are.

    Uptime Check In

    Check-in: Prompt Assessment of Vehicle Status.
    When you arrive, your Service Advisor will perform a walk-around and access your vehicle's data. Check-in and initial diagnostics will be completed within two hours. You'll quickly know your truck's status so you can start making decisions for your trucks, drivers and loads. Based on diagnostic results, your truck will be routed to the appropriate bay for repairs.

    Uptime Bay

    Uptime Bay: Expedited Service for Short Repairs
    Uptime Bays are designated specifically for shorter diagnostics and repairs. This ensures that these repairs are completed within hours, not days. Uptime Bays earn their name, because they prevent short jobs from getting caught behind long jobs.

    Uptime Advanced Bay

    Advanced Bay: Dedicated Service for Longer Repairs
    Trucks requiring advanced diagnostics and repairs are routed to an Advanced Bay. As soon as information is available, you'll be advised regarding anticipated repair time and costs.